No- we are unable to ship to P.O. Boxes or APO/FPO addresses.

Yes! We offer free local delivery within 10 miles of our store.

• Same-Day Delivery: Order before 3 PM for same-day delivery.
• Next Business Day: Orders after 3 PM will be delivered the next business day.
• Minimum Order: Local delivery is free for orders over $15.

Yes! We offer free shipping on orders of $35 or more(after discounts). Orders under $35 have a flat-rate shipping fee of$4.99.

Orders are processed within 1 business day (Monday to Friday).

• Orders placed before the daily cutoff may qualify for same-day shipping.
• Orders placed on weekends are processed the next business day.

Yes, expedited options are available at checkout for an additional fee. Free and flat-rate shipping apply to standard ground shipping only.

Most customers receive their orders within1 to 5 business days, depending on your location and the shipping method selected at checkout. We work hard to get your pet’s goodies to you as quickly as possible!

No worries! If you're not home, we'll leave your order at your door or in a secure spot so your furry friend doesn't miss out.

We work with trusted carriers like UPS, USPS, FedEx, DHL, and other reliable providers to ensure safe, prompt delivery.

Once your order is handed off to the shipping carrier, the risk of loss transfers to you. Please contact us at CustomerService@Cornerwolf.com if you need help locating your shipment.

Absolutely! If you're not completely satisfied, you can return your product within 10 working days of receiving your order. Just make sure the item is unused, in its original packaging, and in resellable condition.

Simply email us at CustomerService@Cornerwolf.com with your order number and reason for return. We'll respond within3 working days with return instructions and the return address.

Once we confirm your return, please ship the product back to us within3 working days of receiving our return email.

For items that are faulty, damaged, or sent in error, we’ll cover the return shipping and send you a prepaid label.

For all other returns, you are responsible for the return postage.

We're so sorry about that! Please email us within10 working days of receiving your order. We’ll send you a prepaid return label and may offer a replacement, refund, or store credit depending on the situation.

Once we receive your return and confirm it meets our policy, we aim to process your refund within 10 working days. Refunds will be issued to the original payment method only.

Yes. We do not offer cash refunds and cannot refund gift cards. Also,original shipping fees, return shipping (unless faulty), and any import taxes or dutiesare non-refundable.

We do not issue cash refunds without a receipt. Purchases made by card will only be refunded to the same card used at checkout.

If the return doesn’t meet our policy guidelines, we typically can’t issue a refund or exchange.
However, we understand that things happen outside your control — so please reach out! We're always happy to work with you and find a solution whenever possible.

Use this text to answer questions in as much detail as possible for your customers.

No, gift cards are non-refundable and cannot be redeemed for cash, unless required by law.

Never! Our gift cards do not expire and can be used anytime at Cornerwolf.com.

Gift cards can only be used for purchases on Cornerwolf.com. They are not valid at third-party retailers or stores.

Please treat your gift card like cash. We do not offer replacements for lost or stolen gift cards.

No, gift cards cannot be used to purchase additional gift cards.

You can still complete your purchase by paying the remaining balance with another accepted payment method.

No problem! Any unused balance will stay on the card for future purchases.

No,promo codes, discounts, and sales do not apply to gift card purchases.

You can still return it per our Return Policy. Your refund will be issued as store credit(not cash).

Cornerwolf.com reserves the right to cancel any gift card suspected of fraudulent activity.