Cornerwolf Customer Satisfaction Guarantee; Terms and Conditions

Effective Upon Purchase – Updated July 11, 2026

Welcome from the Founder

Hello and welcome! I'm Michael Ealing, founder of Cornerwolf.com (Konig LLC). When I started Cornerwolf, I committed to treating every customer and every dog with honesty, fairness, inclusion, integrity, and respect. Those values remain at the center of everything we do.

We understand that shopping online requires trust. That's why we stand behind every order with our Customer Satisfaction Guarantee. If something isn't right, we will work with you toward a fair, reasonable, and respectful resolution.

By placing an order through Cornerwolf.com, you agree to the following Terms & Conditions and Customer Satisfaction Guarantee, which form a legally binding agreement between you and Cornerwolf.com (Konig LLC).

Definitions

"Cornerwolf.com," "Cornerwolf," "we," "our," or "Company" refers to Konig LLC doing business as Cornerwolf.com.

"Customer," "you," or "your" refers to the purchaser of products from Cornerwolf.com.

"Product" means any physical product sold on Cornerwolf.com.

"Purchase Date" means the date an order is successfully placed and payment is accepted by Cornerwolf.com. Unless otherwise stated in this Agreement, all time periods are measured from the Purchase Date.

"Raincheck" refers to an order placed for a product that later becomes unavailable due to inventory or system errors.

Cornerwolf Customer Satisfaction Guarantee

Your satisfaction matters to us. If you're not satisfied with a product purchased from Cornerwolf.com, please contact us within 30 days of the Purchase Date, and we'll work with you toward a fair resolution.

At Cornerwolf's sole discretion, approved resolutions may include:

  • Product replacement

  • Store credit

  • Partial refund

  • Full refund

This guarantee applies to both defective and non-defective products, subject to the following conditions:

  • Claims must be submitted within 30 days of the Purchase Date.

  • The Customer Satisfaction Guarantee may be used only once per order.

  • We may request photographs or other information to evaluate your claim.

  • Products do not need to be returned unless requested by Cornerwolf.

  • Damage resulting from normal wear and tear, misuse, abuse, or chewing is not considered a product defect. However, we understand every dog is different and may, at our discretion, offer a replacement, store credit, or another goodwill solution.

  • Original shipping and handling charges are non-refundable unless the refund results from an error on our part, including shipping the wrong item, shipping a defective product, or another mistake on our part.

  • This guarantee applies only to purchases made directly from Cornerwolf.com.

  • Cornerwolf reserves the right to limit or deny claims in cases of suspected abuse, fraud, or repeated requests that are inconsistent with the intent of this policy.

Our goal is simple: treat every customer fairly while helping every dog find toys they'll love.

Standard Return Policy

Eligible Returns

We accept return requests made within 30 days of the Purchase Date for:

  • Defective products

  • Damaged products

  • Incorrect items

  • Unused non-defective items

  • Customer dissatisfaction

Returned items should generally be:

  • In reasonably clean condition

  • Not excessively damaged through misuse

  • Returned with original packaging when possible.

Return Shipping Responsibility

Non-Defective Returns

Customers are responsible for return shipping costs unless otherwise approved by Cornerwolf.

Examples include:

  • Buyer's remorse

  • Incorrect size selection

  • Dog preference issues

  • Accidental purchases

Original shipping and handling charges are non-refundable for non-defective returns.

Defective or Incorrect Products

If a product arrives:

  • Defective,

  • Damaged,

  • Unsafe, or

  • Incorrect due to our error,

Cornerwolf will provide a prepaid return shipping label or otherwise cover return shipping costs at no cost to the customer.

If the return results from an error made by Cornerwolf, any original shipping charges paid by the customer will also be refunded.

Exchanges

We may offer exchanges for eligible products at our discretion.

Exchanges are subject to:

  • Inventory availability

  • Product condition

  • Approval by Cornerwolf

Raincheck Policy

If our inventory system mistakenly allows the purchase of an out-of-stock item, you may choose to:

  • Wait for the item to be restocked while keeping your original purchase price; or

  • Receive a full refund.

If the item cannot be restocked within a reasonable timeframe, Cornerwolf may, at its discretion, offer:

  • A substitute product

  • Store credit

  • A refund

What Is Not Covered

This Guarantee does not cover:

  • Normal wear and tear

  • Damage caused by misuse or abuse

  • Failure to supervise pets

  • Improper product usage

  • Products purchased from unauthorized third parties

  • Commercial or industrial use

  • Indirect or consequential damages

Customers are solely responsible for supervising pets and using all products safely and appropriately.

Limitation of Liability

To the maximum extent permitted by law:

  • Cornerwolf's total liability is limited to the amount paid for the product giving rise to the claim.

  • Cornerwolf is not liable for indirect, incidental, consequential, special, or punitive damages.

  • Refund, replacement, store credit, or other relief provided under this Agreement constitutes the customer's exclusive remedy unless otherwise required by law.

Cornerwolf is not responsible for:

  • Veterinary expenses

  • Property damage

  • Personal injury

  • Lost income

  • Other secondary damages arising from the use or misuse of our products

Manufacturer Warranties

Certain products may include separate manufacturer warranties.

Any manufacturer's warranty:

  • Remains the responsibility of the manufacturer.

  • Is separate from this Customer Satisfaction Guarantee.

  • May provide additional coverage beyond Cornerwolf's 30-day Customer Satisfaction Guarantee.

Claims Process

To submit a claim, please contact:

customerservice@cornerwolf.com

Please include:

  • Order number

  • Product name

  • Description of the issue

  • Photographs (if applicable)

Claims must be initiated within 30 days of the Purchase Date.

We aim to respond within 2 business days, whenever possible.

Approved refunds are typically processed within 5–7 business days after approval.

Governing Law

This Agreement is governed by the laws of the District of Columbia, United States.

Any legal action arising from this Agreement shall be brought exclusively in the state or federal courts located in the District of Columbia, unless applicable law requires otherwise.

Policy Updates

Cornerwolf reserves the right to update this Customer Satisfaction Guarantee and Return Policy for future purchases.

Changes become effective when posted on Cornerwolf.com and will not retroactively affect completed purchases unless required by law.

Thank You

Thank you for supporting Cornerwolf.

We are a small independent business built on trust, honesty, quality, and a genuine love for dogs and the people who care for them. We sincerely appreciate every customer who chooses to shop with us.

If there is ever an issue with your order, please reach out. We will always do our best to treat you fairly, respectfully, and with the level of service we would want to receive ourselves.

Michael Ealing
Founder & Owner
Cornerwolf.com
Konig LLC