Yes—local delivery is available within 5 miles of our location, and it’s free on orders over $15.

Orders placed before 3 PM qualify for same-day local delivery. Orders placed after 3 PM will be delivered the next business day.

Yes — once your order ships, you’ll receive a confirmation email with a tracking number.

Orders are shipped under a shipment contract, meaning risk of loss and title pass to you once we deliver the package to the carrier.

You have 30 days from your purchase date (or delivery date if later) to contact us about a return, refund, or replacement.

If you’re not satisfied for any reason, we will either (at our discretion):

• Replace the product at no cost, or
  
• Refund what you paid for the item (including sales tax and standard shipping, if applicable)
  

Each item qualifies for one satisfaction remedy (one refund or one replacement).

Sometimes. Depending on the item and situation, we may:

• Ask for the unused portion to be returned (especially for higher-value items), or
  
• Provide a prepaid return label if a return is needed, or
  
• Ask you to donate the item to a local dog shelter instead of shipping it back
  

The goal is simple: make it right without making you jump through hoops.

• Normal wear and tear (toys get chewed — that’s their job)
• Damage from misuse or not following instructions / supervision guidance
• Products not purchased directly from Cornerwolf.com
• Claims made after 30 days
• Rare cases of suspected fraud or abuse

Email us at customerservice@cornerwolf.com with:

• Your order number
  
• The product name
  
• A quick note on what went wrong (photos are helpful for damage/defects, but usually not required)
  
• We aim to respond within 2 business days (often faster).